Returns
We understand that sometimes you may change your mind after purchasing a product. For peace of mind, Bayside Luxe offers a 30 day return policy (less our original shipping costs and a 20% restocking fee).
To be eligible for a return, all items must be in their original packaging (any clear plastic protective packaging on the items must be intact, uncut and not opened) and the items inside undamaged. The return shipping must be organised and paid for by the customer and returns will not be accepted outside of this 30 day period.
To start a return, you can contact us at hello@baysideluxe.com and we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted
To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required. Goods must be returned in the original packaging. Returns will not be accepted if product has been installed or used.
If an item is faulty, we will happily exchange your item so long as your item is unused and in the same condition that you received it. You must advise Bayside Luxe as soon as the delivery arrives. To complete your return, we require a receipt or proof of purchase.
Refunds are not available for customised items, including our hand crafted house numbers and signage, personalised acrylic house signs and numbers.
Trade Orders are deemed to be final sales and are excluded from a refund or return unless the item(s) are deemed faulty.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Trade Orders are deemed to be final sales and are excluded from a refund or return unless the item(s) are deemed faulty.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Bayside Luxe has the right to change the prices of products and hold sales without prior notification. Unfortunately, we do not honour the discounted price on any orders placed prior to a sale or price change.
Trade Orders are deemed to be final sales and are excluded from a refund or return unless the item(s) are deemed faulty.
BLACK FRIDAY: All items purchased in our Black Friday Sale also fall under our "Sale Items" Refund Policy.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.