Refund policy


Bayside Luxe does not accept change of mind returns. If an item is faulty, we will happily exchange your item so long as your item is unused and in the same condition that you received it. You must advise Bayside Luxe as soon as the delivery arrives.  To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Bayside Luxe, PO Box 300, Black Rock VIC 3193, Australia.  A restocking fee of 20% and the original shipping cost may be charged for any exchanges.

To return your product, you should mail your product to: Bayside Luxe, PO Box 300, Black Rock VIC 3193, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.